Jumia Online Store | Jumia Sales and Customer Care Contact


Jumia Online Store and Customer Care Contact

Jumia Online Store: Heard about the trendy online shopping platforms – Jumia online? If you haven’t, then count yourself lucky because I am here to take you on a tour about Jumia online.

About Jumia Store

Jumia was started in 2012 by Africa Internet Group (AIG) in Nigeria, Morocco, South Africa, and Egypt. With a vision to build the most beloved and trusted shopping destination for Africans, Jumia offers 100% genuine products from local and international vendors.

Online shopping is fast becoming the most popular shopping method that helps get rid of stress. People find it difficult visiting the mall do their shopping and that is why online shopping was introduced. It comes with a safe and secure ecommerce experience even your deliveries are fast and secured.


It offers 6,000,000 products to 13 African countries with over 50,000 international and national brands and has over 10,000 active vendors. Jumia stands as the #1 E-commerce Website, Nigeria with over 15 million monthly visitors.

  • Shoppers can buy anything they want online at the best prices.
  • Search, order on all platforms, pay on delivery.
  • Jumia assists its customers for the best shopping experience.
  • Offers also the widest assortment at an unbeatable price.
  • Discover first the best deals on Jumia.
  • Discover also the events changing Africa’s retail industry.

Just like Amazon.com, Jumia online is very simple and fast to use. Jumia online is an online marketplace where you can get all kinds of accessories to be it home, business, or even your personal accessories.

The Jumia Company was founded by Jeremy Hodara, and Sacha potgonnec in 2013. The Jumia online shopping initially started as Rocket internet company and has it’s headquarter at Yaba, Lagos Nigeria.

Jumia Sales

Jumia online is one of the Africans best online shopping store. It has an online store where one can get items like – books, electronics, men wear, kids were, women wears, automobiles, groceries, and home appliances, just name it.

Jumia provides a large number of inquisitive customer service and order tracking tools where you can see the location of your item whenever you want.

To make an order in jumia.com, follow the steps below;

  • Visit www.jumia.com.ng in your device web browser.
  • Select the product you want to buy from the Jumia home page.
  • On the product page, click the Buy now button.
  • A green screen appears at the top of the page which indicates that the product has been added to a customer’s (your) cart.

To Continue Shopping – Jumia Online Store

If you want to continue shopping, you can;

  • just go to the order details.
  • Open the carts icon at the top right of the page.
  • Review the art again to see if there’s any product you want to add.
  • Add or remove items in your cart.
  • Enter your voucher number in the field provided.

Note: At this point, you have to create a new Jumia account.

  • Create a new Jumia account.
  • Enter your shipping address.
  • Click save and continue tab.
  • Select a delivery method – can be door delivery or pick up station delivery method.
  • Select a payment method.
  • Click confirm order tab

You have successfully ordered a product or products from jumia.com.ng wait for the process to go through and your item will be delivered to you.

However, there’s a possibility of returning an order you’ve already received, maybe you don’t like it or maybe a mistake was made in the delivery. You can also cancel an order before it’s delivered to you.

Jumia Customer Care Number

If you have any inquiries to make here are the customer service numbers you call as well as an email address that you can use to write to Jumia to have all your concern addressed.


01 888 1100 / 0700 600 0000

  • Mon-Fri, 8am-8pm
  • Sat, 9am-5pm
  • Public Holidays, 9am-5pm.

Head Office

Ecart Internet Services Nigeria Ltd

11 Commercial Avenue Sabo

Yaba, Lagos, Nigeria

How to Talk To Jumia Customer Care – Jumia Online Store

For any enquiries, contact Jumia customer service call center at 0700 000 990 or 0711 011 011 or tap on the link provided, and fill out the form. You can also write to Jumia customer care via service@jumia.com.ng.

If you have any questions, Jumia customer service agents will help you answer all your necessary questions.

Jumia customer service offers a convenient service that is best felt than figured. This Team is always eager to hear from you and happy to help you get solutions to any Jumia concerns you may have.

Be in the loop this year with new designer’s products from jumia.com.


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